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At Websites and Print

we believe everything is better when it is simple and transparent so here are our terms & conditions for each area of business.

Website Design Terms

Before we get started:

  • All standard website projects require a 50% deposit payment through PayPal (inc. all major credit and debit cards), cash, cheque or BACS transfer before they can be scheduled for development, with the remaining balance being paid in full within 7 days of the site going live.
  • Bespoke website projects require a 50% deposit payment through PayPal (inc. all major credit and debit cards) , cash, cheque or BACS transfer before they can be scheduled for development, with the remaining balance being paid in full within 7 days of the site going live.
  • All content (written and images) and the completed website information form is required from the client before a start date can be confirmed.

 

During the project: 

  • Once a website project has been scheduled it is non refundable.
  • Website projects will be delivered as per the schedule below however websitesandprint.com can not be held responsible for unforeseen delays;
    • Flyer Websites within 1 Working Day of the scheduled start date
    • Microsites within 3 working days of the scheduled start date
    • Professional sites within 5 working days of the scheduled start date
    • Responsive sites within 7 working days of the scheduled start date

 

Upon completion: 

  • Upon completion the websitesandprint.com development team will contact the client with a link to a live test site for proofreading and quality control. It is the clients responsibility to proofread and make the final checks on a website before it goes live.
  • At this stage the client can make up to 3 rounds of changes to the site (not applicable to Flyer websites). Any changes must be requested within 5 working days of the completion date.
  • Any additional changes required will be chargeable as per ad hoc rates detailed below.
  • Upon final sign off the website will be sent live within one working day (Note – it can also take up to 48 hours for DNS records to update and your site to display).
  • For bespoke website projects the 50% balance is payable within 7 working days of the site going live. If the balance is not cleared within 10 working days of the site going live then the site will be taken offline until the payment has cleared.
  • websitesandprint.com reserve the right to add any website project to our portfolio and promotion materials.
  • Once payment has been made in full the ownership of the website passes to the client.

 

On going support: 

  • All websites are hosted on professional grade, secure hosting platforms which are continually maintained and monitored by the websitesandprint.com team. Annual hosting charges will apply to all websites on the system.
  • All additional upgrades and changes to websites will be considered ad hoc website work and chargeable at a rate of £40 per hour (minimum charge of 30 minutes applies).

 

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Graphic Design Terms

Before we get started:

  • All standard graphic design projects require full payment through PayPal (inc. all major credit and debit cards) before they can be scheduled.
  • Bespoke graphic design projects require a 50% deposit payment through PayPal (inc. all major credit and debit cards) and 50% balance as soon as the proof is signed off, and before the final files can be released.
  • The completed design brief is required from the client before a start date can be confirmed.

 

During the project:

  • Once a graphic project has been scheduled it is non refundable.
  • Graphic design projects will be delivered as per the schedule below however websitesandprint.com can not be held responsible for unforeseen delays;
    • Logo Design within 10 working days of scheduled start date
    • Business Stationary Design within 5 working days of scheduled start date
    • Print Marketing Design within 5 working days of scheduled start date
    • Corporate branding & bespoke design project deadlines are dependant on the size of the project and subject to negotiation

 

Upon completion:

  • Upon completion the websitesandprint.com design team will contact the client with a proof copy of the work. At this stage the client can make up to 3 changes to the design. Any changes must be requested within 5 working days of the original proof being sent.
  • Changes will be completed by the websitesandprint.com design team within 2 working days of the rescheduled project date.
  • Any additional changes required will be chargeable as per ad hoc rates detailed below.
  • Upon final sign off the digital files will be sent to the client within one working day.
  • For bespoke graphic design projects the 50% balance will be due once the proof has been signed off and the digital files can not be released until the payment has cleared.
  • websitesandprint.com reserve the right to add any graphic design project to our portfolio and promotion materials.
  • Once payment has been made in full the ownership of the design work passes to the client.

 

On going support:

  • All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days.

 

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Printing Terms

Before we get started: 

  • All printed products purchased on the website require full payment through PayPal before the job can be scheduled.
  • All custom printed products are subject to a personalised quotation and require a 50% deposit through PayPal (inc. all major credit and debit cards), cash, cheque or BACS transfer before the job will be scheduled. The remaining balance must be paid in full on collection of products. If the print products are to be delivered externally then the full amount must be paid before any print job is scheduled.
  • All artwork is required from the client before a start date can be confirmed (if you are also purchasing graphic design services from websitesandprint.com the start date will be scheduled as soon as the final proof has been signed off).
  • All artwork must comply with the print guidelines.

 

During the project: 

  • Once a print job has been scheduled it is non refundable.
  • Printing jobs will be delivered as per the schedule below however websitesandprint.com can not be held responsible for unforeseen delays;
    • Business stationary print jobs within 5 working days of scheduled start date
    • Marketing materials print jobs within 5 working days of scheduled start date
    • Branded materials print jobs depend upon item ordered and manufacturer and therefore websitesandprint.com can not give a guaranteed delivery time (please be aware that these products can take between 7 and 15 working days to be completed)

 

Upon completion: 

  • You will be notified that your order is in stock ready for collection, or your order will be shipped to you by courier within 2 working days of completion depending on what was agreed prior to the order being scheduled.
  • websitesandprint.com reserve the right to add any print project to our portfolio and promotion materials.

 

On going support: 

  • All print work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days

 

Failure to pay:  

  • If an invoices outstanding balance is not paid in full within 30 days of the invoice date, unless an alternative agreement is in place, then a £1 per day Late Fee will be introduced and added to the invoice.